Privacy policy

Gardenia LLC («Gardenia», «we») runs the gardenia.mn wholesale flower platform and the Gardenia app. This policy explains what personal data we collect from business customers and their staff, why, and what you can do about it.

What we collect

• Account: name, email address, phone number, city, birthday (optional).
• Company: legal and trade name, registration number, director, address, documents you upload for verification, contracts and signatures.
• Orders, invoices, payments, deliveries, returns and loyalty vouchers.
• The app: a push-notification token for your phone, so we can tell you about your orders. We do not access your contacts, location, microphone or photos, except a photo or file you choose to attach.
• Website statistics (pages viewed, device type) through our own Umami analytics, without advertising cookies.

Why

• To take, deliver and invoice your orders and keep your account and contract.
• To send order, invoice, voucher and pre-order notifications by email, app or SMS.
• To keep accounting and tax records, as the law requires.
• To support you, and to improve the service.

We do not sell personal data or use it for third-party advertising.

Who processes it for us

• Dayansoft ERP — accounting and invoicing.
• Bitrix24 — customer service and the chat on the website.
• Resend — sending email.
• Expo, Apple and Google — delivering push notifications.
• Banks — when you pay by bank transfer or QR.
• Railway — hosting our servers and database.

How long we keep it

Account data is kept while your account is open. Orders, invoices, payments and contracts are kept for the period required by Mongolian accounting and tax law, also after an account is deleted.

Your choices

• See and correct your details in Profile.
• Turn notifications off in Profile or in your phone's settings.
• Ask us to delete your account at any time — How to delete your account.

Contact

Gardenia LLC, Ulaanbaatar, Mongolia — hello@gardenia.mn, +976 7507-3333.