Delete your Gardenia account

You can ask us to delete your Gardenia account (gardenia.mn and the Gardenia app) at any time. We review the request and delete the account within 30 days.

In the app or on the website

1. Sign in and open «Me» → Profile.
2. At the bottom, tap «Delete account».
3. Optionally write a reason, then tap «Send deletion request».

The profile shows that your request is pending; you can withdraw it until we act on it. Once deleted, you cannot sign in with that account again. Can't sign in? Email hello@gardenia.mn or call +976 7507-3333 from the email or phone on the account.

What is deleted

• Your name, email address, phone numbers, city and birthday
• Your sign-in, notification settings, notifications and the app's push tokens

What is kept, and why

• Your company's orders, invoices, payments and signed contracts. Mongolian accounting and tax law requires us to keep them; they stay with the company and no longer carry your name.
• The company account itself, which other people from your company may still use. To close a company account, contact us.

See also the privacy policy.